Returns & Refund Policy

Last updated: 11 July 2026

We want you to be happy with your order. This policy explains your rights to cancel, return or exchange items, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Your 14-Day Right to Cancel

If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To cancel, simply contact us at contact@valorebeautyshop.com with your order number, stating that you wish to cancel. You then have a further 14 days from telling us to send the goods back to us.

Once we receive your returned item(s), or evidence that you have sent them back, we will issue a refund within 14 days, to your original payment method.

2. Return Window

You can request a return within 30 days of receiving your order. Items must be returned within this window to be eligible for a refund or exchange.

3. Condition of Returned Items

To be eligible for a return, unopened and unused items must be returned in their original packaging, with seals, labels and packaging intact.

Important — hygiene and sealed items: For health and hygiene reasons, we are unable to accept returns of skin care, bath & body, or hair care products where the seal, wrapping or hygiene strip has been broken or removed, unless the item is faulty, damaged, or not as described. This does not affect your statutory rights.

4. How to Start a Return

To start a return, please contact us at contact@valorebeautyshop.com with your order number, the item(s) you'd like to return, and the reason for the return. We will confirm your return and provide instructions, including the return address.

Please do not send items back to us before contacting us first, as this may delay your refund.

5. Return Shipping Costs

If you are returning an item because you've changed your mind, return postage is at your own cost, unless we state otherwise.

If the item you received is faulty, damaged, or not as described, we will cover the cost of return postage and this will be refunded to you along with your order.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 14 days and issued to your original payment method. Original standard delivery charges are refunded in full where you are cancelling your entire order within the 14-day cancellation period; if you choose a faster or premium delivery option, we will only refund the cost of our standard delivery.

7. Faulty, Damaged or Mis-Described Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item arrives faulty, damaged, or does not match its description, please contact us at contact@valorebeautyshop.com within 30 days of delivery, including your order number and, where possible, a photo of the issue. Depending on the circumstances, you may be entitled to a repair, replacement, or full refund.

8. Exchanges

If you would like to exchange an item for a different size, shade or product, please contact us at contact@valorebeautyshop.com. Exchanges are subject to stock availability; where an exchange isn't possible, we will process a refund instead.

9. Non-Returnable Items

The following items cannot be returned, unless faulty:

Opened or used skin care, bath & body, or hair care products where the seal or hygiene wrapping has been broken. Gift cards. Items marked as final sale or clearance at the time of purchase.

10. International Returns

If you are returning an item from outside the UK, please contact us at contact@valorebeautyshop.com beforehand for return instructions. You are responsible for any customs or duties incurred when returning goods, unless the item is faulty.