Shipping & Delivery Policy

Last updated: 11 July 2026

1. Where We Ship

We currently ship to the United Kingdom (England, Scotland, Wales and Northern Ireland), the United States, the European Union, Australia and Canada.

2. Order Processing Time

Orders are processed within 1–3 business days of being placed, excluding weekends and UK public holidays. You will receive a confirmation email once your order has been placed, and a dispatch email with tracking information (where available) once it has shipped.

3. Estimated Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	10–20 business days	£3.99 / Free over £50
Express Delivery	7–12 business days	£9.99

Delivery times are estimates from the date of dispatch, not the date of order, and are not guaranteed. As orders are fulfilled internationally, delivery times may vary by destination country, and occasionally take longer due to customs processing, courier delays or high demand periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected, and are shown in full before you complete your order. Orders over £50 qualify for free standard delivery.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking link by email (where available) so you can follow your delivery.

6. Customs, Duties and Import Charges

For orders delivered within the UK, all applicable UK taxes are included in the price shown at checkout. If we ship your order from outside the UK, our prices for orders up to £135 already include UK VAT, in accordance with HMRC rules; you should not be charged additional import VAT on these orders. For orders over this threshold, or in exceptional circumstances, you may be responsible for any import duties or customs charges applied by UK customs; these are outside our control and are your responsibility.

For orders delivered to the United States, the European Union, Australia or Canada, please note that import duties and taxes may apply and are the customer's responsibility unless stated otherwise at checkout. Duty-free allowances for low-value parcels have been reduced or removed in several regions: as of 2025–2026, the United States no longer exempts low-value imports from duty, and the European Union no longer exempts parcels valued at or under €150. You may be contacted by the courier to pay these charges before your order is delivered.

7. Missed, Delayed or Lost Deliveries

If your order hasn't arrived within the estimated delivery window, please contact us at contact@valorebeautyshop.com with your order number so we can investigate with the courier. If a package is confirmed lost in transit, we will send a replacement or issue a full refund, at our discretion.

8. Failed Delivery Attempts / Returned to Sender

If a delivery attempt fails and the courier is unable to leave your parcel, they will typically leave a card with instructions for collection or rescheduling. If a parcel is returned to us because it could not be delivered (for example, due to an incorrect address or repeated failed delivery attempts), we will contact you to arrange redelivery, which may incur an additional shipping charge, or process a refund minus original shipping costs.

9. Incorrect Delivery Address

Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at the time of order. If you notice an error, contact us at contact@valorebeautyshop.com as soon as possible and we will do our best to amend it before dispatch.